Privacy Policy

When you book a room on this website, we collect your name, email address and phone number, your dates, the number of guests, the room you choose and any notes you add. We use them to hold and confirm your booking, send you your confirmation and any changes, and look after your stay.

When you pay your deposit, you type your card details into a secure form provided by Square, our payment processor. Your card number goes straight to Square: it never reaches our website, and we don't see or store it. We keep only Square's record of the payment, such as the amount and its reference, so we can match it to your booking and issue refunds.

When you book through Booking.com or Expedia, that site passes us the details of your reservation, such as your name, contact details, dates and room. How that site handles your information is governed by its own privacy policy.

When you use our contact form, we collect the name, email address, subject, and message you enter. We use it only to reply to you and to help with your stay.

When you call or email us, we receive whatever you choose to share — for example, your name, phone number, travel dates, and any accessibility needs — and use it to handle your reservation.

When you browse the site, our hosting provider automatically records standard technical information such as your IP address, browser type, and the pages you request. This is used to keep the site running and secure.

We do not use analytics, advertising trackers, or tracking cookies of our own.

We share information only with the service providers needed to operate the website:

• Square processes card payments. Square receives your card details directly, along with the payment amount and a note identifying your booking. We also keep a customer profile for you in our Square account, holding your name, email address, phone number and booking reference, so your deposit and the balance you pay at check-in are filed together. No card is saved on that profile. Square's use of your information is governed by Square's privacy policy.
• Beds24 is the booking system that keeps our calendar in step with Booking.com and Expedia, so the same room can't be sold twice. It receives the details of each booking made on this website: your name, email address, phone number, dates, number of guests, notes and the price, but nothing about your card.
• Neon hosts the database where your booking is stored.
• Resend sends the emails about your booking, such as your confirmation and any cancellation, from our own email address.
• Formspree receives contact-form submissions and forwards them to us by email.
• Cloudflare hosts the website and keeps the server logs described above.
• Google Maps powers the map on our Contact page. When that page loads, Google may collect information such as your IP address and set its own cookies, and may track activity across other websites that use Google services. Google's use of that information is governed by Google's privacy policy.

We may also disclose information if required by law. We do not sell, rent, or trade your personal information.

While you book, we set one cookie that remembers the room you're holding, so that going back a step doesn't lock you out of it. It holds no personal information and expires after 18 minutes. We set no other cookies for guests. When you pay a deposit, Square's payment form may collect information about your browser and device and set its own cookies, which Square uses to process the payment securely and to prevent fraud.

If you turn on high-contrast mode, your browser remembers that preference in its local storage so the setting stays on between visits. It never leaves your device, and you can clear it at any time through your browser settings.

Because we don't track visitors across websites, our site responds the same way whether or not your browser sends a “Do Not Track” signal. Third-party services such as Google Maps may handle that signal according to their own policies.

We keep messages only as long as we need them to respond to you. We keep booking and payment records for as long as we need them to manage your stay, deal with any refund or dispute, and meet our tax, legal and accounting obligations. If you start a booking but don't finish paying, the room is released after 15 minutes, and the details you entered are deleted 30 days later, unless your card may have been charged, in which case they are kept with our payment records.

You can ask us to review, correct, or delete the personal information you've sent us. Just contact us using the details below and we'll respond promptly.

This website is not directed to children under 13, and we do not knowingly collect personal information from them.

If we change how we handle information, we'll update this page and the “last updated” date at the top.

Questions about this policy or your information? We're happy to help.