Privacy Policy

When you book a room on this website, we collect your name, email address and phone number, your dates, the number of guests, the room you choose and any notes you add. We use them to hold and confirm your booking, send you your confirmation and any changes, and look after your stay.

When you pay your deposit, you type your card details into a secure form provided by Square, our payment processor, or pay with Apple Pay or Google Pay, which pass your payment to Square in the same way. Your card number goes straight to Square (or stays with Apple or Google): it never reaches our website, and we don't see or store it. We keep only Square's record of the payment, such as the amount and its reference, so we can match it to your booking and issue refunds.

When you book through Booking.com or Expedia, that site passes us the details of your reservation, such as your name, contact details, dates and room. How that site handles your information is governed by its own privacy policy.

When you check in, we ask to see a government-issued photo ID and may take a photo of it for our records. The photo is stored privately, can be seen only by the inn's staff, and is deleted automatically within 120 days. Any location data from the camera is removed before it is stored.

When you use our contact form, we collect the name, email address, subject, and message you enter. We use it only to reply to you and to help with your stay. Before your message is sent, a spam check by Cloudflare (Turnstile) looks at your browser and device to tell people from automated programs.

When you call or email us, we receive whatever you choose to share — for example, your name, phone number, travel dates, and any accessibility needs — and use it to handle your reservation.

When you browse the site, our hosting provider automatically records standard technical information such as your IP address, browser type, and the pages you request. This is used to keep the site running and secure.

We also use Google Analytics, to see how visitors find and use the site and to learn when one of our Google ads led to a booking. It is described under “Services that help run this site” below.

We share information only with the service providers needed to operate the website:

• Square processes card payments. Square receives your card details directly, along with the payment amount and a note identifying your booking. We also keep a customer profile for you in our Square account, holding your name, email address, phone number and booking reference, so your deposit and the balance you pay at check-in are filed together. At check-in we may also save a card to that profile, so we can charge it for damage, missing items or the smoking fee after you leave (see our terms). Square keeps the card: we can charge it, but we never see its full number, and our website never handles it. You can ask us to remove it once your stay is settled. Square's use of your information is governed by Square's privacy policy.
• Beds24 is the booking system that keeps our calendar in step with Booking.com and Expedia, so the same room can't be sold twice. It receives the details of each booking made on this website: your name, email address, phone number, dates, number of guests, notes and the price, but nothing about your card.
• Neon hosts the database where your booking, and any message you send through our contact form, is stored.
• Resend sends the emails about your booking, such as your confirmation and any cancellation, from our own email address. It also delivers the messages you send through our contact form to us, and our replies to you.
• Cloudflare hosts the website, keeps the server logs described above, stores the photos of IDs taken at check-in in private storage with no public address, and runs the spam check on our contact form (Turnstile).
• Google Maps powers the map on our Contact page. When that page loads, Google may collect information such as your IP address and set its own cookies, and may track activity across other websites that use Google services. Google's use of that information is governed by Google's privacy policy.
• Google Analytics and Google Ads. Google's tag on our pages tells Google which pages you open, the site or ad that brought you here, and your browser and device. It also notes when you tap our phone number or send the contact form (not what you write), and when you book, the price of the stay, the room and your confirmation number, but never your name, contact details or card. Google uses cookies to recognize a returning visitor and to tell us whether one of our ads led to a visit or a booking, and its use of the information is governed by Google's privacy policy. Visitors in the European Economic Area, the United Kingdom and Switzerland get no cookies from it; Google receives only anonymous signals from their visits. You can turn off ad personalization in your Google account, or block the tag with Google's Analytics opt-out browser add-on.

We may also disclose information if required by law. We do not sell, rent, or trade your personal information.

While you book, we set one cookie that remembers the room you're holding, so that going back a step doesn't lock you out of it. It holds no personal information and expires after 18 minutes. We set no other cookies of our own; Google Analytics sets its cookies as described above. When you pay a deposit, Square's payment form may collect information about your browser and device and set its own cookies, which Square uses to process the payment securely and to prevent fraud.

If you turn on high-contrast mode, your browser remembers that preference in its local storage so the setting stays on between visits. It never leaves your device, and you can clear it at any time through your browser settings.

Our site works the same way whether or not your browser sends a “Do Not Track” signal. Google Analytics, Google Ads and Google Maps handle that signal according to Google's own policies.

We keep the messages you send through our contact form, and our replies, until we delete them; ask us and we'll delete yours. We keep booking and payment records for as long as we need them to manage your stay, deal with any refund or dispute, and meet our tax, legal and accounting obligations. If you start a booking but don't finish paying, the room is released after 15 minutes, and the details you entered are deleted 30 days later, unless your card may have been charged, in which case they are kept with our payment records until that is settled, and deleted 120 days later. Photos of IDs taken at check-in are deleted automatically 120 days after they are taken.

You can ask us to review, correct, or delete the personal information you've sent us. Just contact us using the details below and we'll respond promptly.

This website is not directed to children under 13, and we do not knowingly collect personal information from them.

If we change how we handle information, we'll update this page and the “last updated” date at the top.

Questions about this policy or your information? We're happy to help.